Refund policy
Straight answers, fair fixes.
Effective October 14, 2026
Roastly currently sells the AI-generated $9 Resume Roast. Once the roast has been completed and successfully delivered, it is not automatically refundable because you changed your mind or do not like the style or tone. This policy applies to the current roast service; any service purchased before it was paused remains subject to the terms provided at purchase.
When there is a delivery problem
If you cannot access your roast, receive incomplete or corrupted feedback, or have a confirmed delivery failure, we will first try to fix the problem promptly. That may include resending a secure private link or regenerating the roast. If we cannot fix the delivery issue, a refund may be issued.
Other concerns
Unresolved concerns are reviewed case by case by the founder. Please contact us at team@roastly-6zb.madethis.app and include the email used for your order plus a short description of the issue. Please do not send your resume as an attachment unless we ask for it.
Nothing in this policy limits rights that cannot be excluded under applicable law.